1 to 3 day delivery and free shipping from NOK 499

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Terms of trade, the easy version

We want to keep it simple and straight to the point.

Find answers to the questions and items that are written in small print.

When will my payment be deducted?

When you approve your order, whether it has been paid by payment card or MobilePay, the amount is reserved on your account. However, it is only deducted from your account when we have sent your order - that is, when your package has left our warehouse.

We comply with Danish e-commerce legislation .

Do you want to advertise a product?

Yikes - did we serve you a bad fish?

So hurry up and write to kundeservice@grondals.dk or

call 61 10 91 91 if it is completely crazy.

Then we will solve the case!

How quickly do you deliver?

Now you don't think we're a run-of-the-mill carpet dealer!

Orders received before 11 will be sent on the same day as best we can. But expect 1-3 days of delivery - the carriers must also have an opportunity to reach you.

If it is an urgent matter, contact us at kontakt@grondals.dk

Do you want to report a shipping damage?

Argh! Those land crabs - even a prime dinghy they could run aground!

If your package received a pressure-16 during transport or suffered damage in some other way, send us the following 3 photos:

- One of the package from the outside.

- One of the packages opened.

- One of the damaged ones.

Please also describe your experience of the condition of the package, i.e. was it packed thoroughly enough.

Send the above to:


Where does my package go?

O'høj, your package is about to cross the equator with a barrel of Linie Akvavit - good fish takes time.

Ask aside. Have of the following scenarios unfolded:

1) Have you ordered on the webshop but not received an order confirmation?

2) Have you placed an order, received an email about the shipment with a T&T and not seen the shadow of the package?

3) Does the shipping company say that your package has been delivered and is this untrue?

Then write a short description based on one of the above scenarios or a fourth and send it to logistik@grondals.dk

Can I use your photos and recipes?

In seven seals and trumpets.. do you think it's a gift stall!

..but too bad, we will be happy if you tag or mention us where it is used.

Can I become a dealer for Grøndals?

Cheers and a whole bottle of rum!

You can believe that, jump on the page here and sign up. We will then contact you and find the right selection.

Where is Grøndals sold?

The goal for Grøndals is to have a can in every town, but there is still a long way to go.

Here you can click on our dealer list and keep up to date: dealer list

What does semi-canned mean?

Biting herring and sandal draggers!

That can is not fully baked..

Semi-canned food means canned food that has not been autoclaved and thus cannot be stored at room temperature.

Autoclaving is pressure cooking, where a hermetically sealed product (e.g. a can) is placed in an autoclave that can be closed tightly (pressure cooker) and which, at elevated pressure and temperature, is used to sterilize microbiological substrates, infected material and equipment, e.g. surgical instruments, as well as drugs for injection. Autoclaving is also used in the production of canned goods.

Grøndal's anchovy filter comes from whole anchovies that are salted for 6 months and then filleted, after which they are gently canned with olive oil. If you chose to autoclave this product, you would find that the anchovy filters melted into the olive oil. A bit like when you e.g. use the anchovy filters in a tomato sauce or on a pizza.

Privacy Policy and the Personal Data Regulation

- we take your digital security seriously

Right of withdrawal

As a customer of Grøndals, you are covered by applicable legislation and you therefore have 14 days full right of withdrawal. However, the right of withdrawal is waived if the product's original packaging is broken or it is a refrigerated product. But if you are not satisfied, please call or send us an email on +45 61 10 91 91 or kontakt@grondals.dk - your satisfaction means everything.

Right of complaint

24 months right of complaint. You must advertise within a reasonable time, which is within 2 months after the error or deficiency has been identified. The amount is deducted when the item is dispatched. In order for the item to be returned, its original packaging must be intact. In the event of a correct return of returned items, an equivalent amount will be refunded the purchase price. You will receive an email when Grøndals has received the returned goods.

Private policy

Grøndals understands and respects the importance of privacy on the Internet. The business will not disclose information about customers/users to third parties unless it is necessary to implement a transaction. The business will not sell your name, address, e-mail address, credit card or personal data to any third party without your prior permission. If you have questions or concerns, please contact Grøndals by email at kontakt@grøndals.dk or by phone +45 61 10 91 91.

Returned goods are sent to:

Best Transport
℅. Grøndals & Co. Ltd
Rugvænget 56,
2630 Taastrup

Information on appeal possibilities

A complaint about a product or service purchased from us can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.

You can complain to the Center for Complaint Resolution via Nævnenes Hus' complaints portal: https://kpo.naevneneshus.dk/Public/Home/ChooseLoginProvider?returnUrl=https://kpo.naevneneshus.dk/External

The EU Commission's online complaints portal can also be used when submitting a complaint. It is particularly relevant for consumers residing in another EU country. Complaints are submitted here - http://ec.europa.eu/odr When submitting a complaint, you must indicate our e-mail address [kontakt@grondals.dk].

Did you not find an answer to your question?

Send us a direct message below.

We endeavor to respond as quickly as possible.

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Free shipping over NOK 499

Applies to package shop

delivery time

1-3 days

Customer service

All weekdays from 10 a.m. to 3 p.m

Satisfaction Guarantee

100 day right of return

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