SOS - questions and answers.

Split my Topsail!!!

- Do you want to return my fish?

Not. Of course, Danish e-commerce legislation dictates a 14-day full right of return for unbroken goods or goods with intact packaging.

But we offer a 100-day return policy.

In our 5 years as an online supplier of quality canned fish, we have only had one return. We are proud of that.

Send us an email at kundeservice@grondals.dk

Jiks - Have we served you a bad fish?

So hurry up and write to kundeservice@grondals.dk or

call 61 10 91 91 if it is completely crazy.

Then we will solve the case!

Orders received before 11 will be sent on the same day as best endeavours. But expect 1-3 days of delivery - The carriers must also have an opportunity to reach you.

If it is an urgent matter, contact us at kontakt@grondals.dk

Argh! Those land crabs - even a prime dinghy they could run aground!

If your package received a pressure-16 during transport or suffered damage in some other way, send us the following 3 photos:

- One of the package from the outside.

- One of the packages opened.

- One of the damaged ones.

Please also describe your experience of the condition of the package, i.e. was it packed thoroughly enough.

Send the above to:

kundeservice@grondals.dk

O'høj, your package is about to cross the equator with a barrel of Linie Akvavit - Good fish takes time.

Joking aside. Has one of the following scenarios played out:

1) Have you ordered on the webshop but not received an order confirmation?

2) Have you placed an order, received an email about the shipment with a T&T and not seen the shadow of the package?

3) Does the shipping company say that your package has been delivered and is this untrue?

Then write a short description based on one of the above scenarios or a fourth and send it to logistik@grondals.dk

In seven seals and trumpets.. do you think it's a gift stall!

..but too bad, we will be happy if you tag or mention us where it is used.

Cheers and a whole bottle of rum!

You can believe that, jump on the page here and sign up. We will then contact you and find the right selection.

The goal for Grøndals is to have a can in every port, but there is still a long way to go.

Here you can click on our dealer list and keep up to date: dealer list

If you find a place you miss Grøndals, you are always welcome to send us your retailer idea at kontakt@grondals.dk

Biting herring and sandal draggers!

That tin is not finished baking..

Semi-canned food means canned food that has not been autoclaved and thus cannot be stored at room temperature.

Autoclaving is pressure cooking, where a hermetically sealed product (e.g. a can) is placed in an autoclave that can be closed tightly (pressure cooker) and which, at elevated pressure and temperature, is used to sterilize microbiological substrates, infected material and equipment, e.g. surgical instruments, as well as drugs for injection. Autoclaving is also used in the production of canned goods.

Grøndal's anchovy filter comes from whole anchovies that are salted for 6 months and then filleted, after which they are gently canned with olive oil. If you chose to autoclave this product, you would find that the anchovy filters melted into the olive oil. A bit like when you e.g. use the anchovy filters in a tomato sauce or on a pizza.