Damage during shipping

- has your package had a rough ride?

Is your package damaged?

Should you be unlucky enough that your package has been damaged during shipping. So don't worry, because we're here to help you when the delivery man has had a bad day.

In order to be able to help you as best as possible, we would like to use the following documentation:

Order number.
Image documentation:
Image of all outer surfaces of the package + image of label.
Picture of the package inside.
Image of the damaged item(s)

Send the following to kundeservice@grondals.dk

- your satisfaction means everything.

Returned goods are sent to:

Best Transport℅. Grøndals & Co. ApS Rugvænget 56, 2630 TaastrupDenmark

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Frequently asked questions and answers

Can I become a dealer?

Sure, unless your neighbor has it and isn't happy to share the good fish

How do I order goods?

orders are received per mail to order@grondals or via our B2B webshop. If you have an automatic order system that spits out a PO pdf, this is also possible.

Are the website prices mine?

No, the prices on the website are the suggested retail prices. Contact us to get your price list.

How fast do you deliver?

Orders received before 11 is generally sent the same day.

The delivery time is usually 1-3 working days.

What do I do with shipping damage?

If you have a damaged package or shipment, it is extremely important that you send:

1) Image of the package from the outside

2) Pictures down in the box, where contents and box are visible.

3) description of the damaged.

Why should your anchovies be refrigerated?

Anchovies are basically semi-canned. But yes, many people do not keep them in the fridge and that is wrong.